The Manager is responsible for ensuring safe, effective, and efficient clinical care by the home health aides. Provides leadership and support to staff providing clinical services. Observes, plans, implements and evaluates effectiveness of patient care. Assures adherence to corporate policies, procedures, and all regulatory guidelines for all clinical staff. Provides guidance and support to the aide staff including orientation, training, competencies, and supervisions. Manages follow up for after-hours calls from patients, families, staff, and others as needed.

Job duties specific to this position:

• Oversees and responsible for the home health aide staff, including monitoring patient are needs are met with high quality care
• Manages staff: interviews, hires, orients, evaluates, educates, counsels home health aide staff
• Completes an in-home and a written performance evaluation of staff supervised: at the end of the three-month probationary period; and once per year on or within four weeks of the staff member’s anniversary date. The in-home evaluation includes an assessment and observed demonstration of the delivery of care.
• Responsible for decision-making and problem-solving in regard to home health aide concerns and issues
• Responsible for decision-making and problem-solving in regard to participant and/or family concerns and issues
• Interprets and applies policies, procedures, regulations, and Union Contract in all instances
• Works with Director of Patient Services, Human Resources, and Union representative in situations requiring disciplines, suspensions, and terminations
• Exercises sound judgment based upon acquired knowledge, patient need, staff need, and program service scope. Is self-directed in daily routines in support of program objectives
• Effectively communicates and collaborates with the Home Care Management team
• Guides and provides leadership to the scheduling department during challenges as needed
• Must ensure confidentiality of information at all times.
• Ensures employee follows established safety guidelines
• Attends staff and in-service meetings as required.

Job Duties as a Manager:

• As a Manager, this position is responsible for the ongoing operations and routine decision making within the function, department or site. Emphasis is on executing strategy and tactics. May provide input on strategic matters.
• Interprets and applies organization policy, ensuring all activities are in compliance.
• Delegates, organizes and coordinates the daily operations of departments within the function, department or site.
• Promotes and role models a culture of service excellence and customer service within their functional area.
• Creates, promotes and maintains collaborative relationships and partnerships with peers throughout the organization.
• Promotes and encourages teamwork among employees and supervisors, and between departments. Communicates ideas and goals clearly and is an effective listener. Ensures that information is effectively communicated and shared throughout the department and organization.
• Provides and encourages effective coaching. Promotes a positive environment of constructive feedback.
• Uses effective communication skills, such as, active listening, unbiased and nonjudgmental language, and open communication style with all staff.
• Uses effective communication and critical thinking skills during conflict resolution, problem solving, decision making, coaching and other complex dialogues.
• Keeps current in his/her area of specialization and in emerging and best practices.
• Fosters process improvements for greater operating efficiency and resident/customer service. Ensures optimal workflow and adequate resources.
• Actively leads or participates in meetings, teams and task forces as requested.
• Ensures adequate skills, training and development among staff.
• Manages and supervises assigned personnel, including performance management, scheduling, and orientation. With the Director and Human Resources guidance, makes or approves recommendations on employee hires, transfers, promotions, salary changes, disciplinary actions, terminations and similar actions. In conjunction with HR, resolves grievances and other personnel problems in a fair, timely and consistent manner.
• May have input to or recommendations for operating budgets.

QUALIFICATIONS

• Maintains an active LPN or RN New York State license.
• Two years patient care experience required.
• 1-2 years previous experience in supervision, mentoring or training preferred.
• Excellent communication skills including good telephone etiquette.
• Strong leadership, time management, and interpersonal skills.
• Strong organizational skills with attention to detail.
• Demonstrates motivation and initiative in creative problem solving.
• Proficient in MS Office, including Word and Excel, and able to learn new software rapidly.
• INDMD

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.