Job Duties specific to this position:
Resident Care:
- Supervises the clinical care planning and delivery processes to ensure the coordination of quality patient care. Reviews the care plan accordingly.
- Assesses residents/clients upon admission and periodically as conditions change.
- Performs rounds to evaluate patient condition.
- Provides direct patient care when indicated.
- Obtains and implements physician orders, checking for accuracy and completeness.
- Communicates effectively with the client/resident, family and interdisciplinary team and ensures staff members communicate effectively as well. Delivers education and instruction to residents, clients, families and caregivers when needed.
- Communicates between shifts regarding changes in resident conditions.
- Ensures a safe and secure environment for clients/residents, staff and visitors.
- Collaborates with other members of the interdisciplinary team.
- Maintains the highest level of customer service within the area of responsibility.
- Provides clinical assessment to MD/NP/PAs on call for quality outcomes delivered to patients.
Management and Employee Development:
- Provides daily leadership, direction and prioritization to staff in accordance with Loretto’s goals and mission.
- Plans, implements and evaluates the clinical competencies and on-going educational/orientation needs of the staff. Updates orientation or training materials as needed. Shares current knowledge and up-to-date clinical expertise with staff through formal and informal education. Takes responsibility for own education and stays clinically current.
Budget:
- Develops and monitors the department staffing pattern to meet the needs of the patients, within budget parameters.
- Checks staff overtime and shifts/hours worked.
Compliance:
- Enforces the bargaining unit contract fairly and consistently. Addresses issues in a timely and appropriate manner.
- Ensures nursing staff meet all re-orientation requirements, in collaboration with the Director of Nursing.
- Ensures all regulations, policies and procedures are adhered to by nursing staff and self.
- Monitors and maintains compliance with third party agencies.
Documentation:
- Directs the processes that facilitate the thorough and accurate completion of required documentation. Examples include but are not limited to: skin//wound reports, ADLs, weights, nourishment, monthly MAR/TAR checks, Admissions, Discharges, incident reports, investigations, audits, PRIs.
Quality:
- Monitors adherence to the patient care standards through QAPI (Quality Assurance Performance Improvement) and QA processes, taking remedial action when needed.
- Participates in Quality Assurance Initiatives. Collects and provides data as required.
Job Expectations as a Supervisor:
- Coordinates the work of an assigned group of employees. Communicates work instructions, distributes and monitors work.
- Acts as the primary contact for routine issues in their area of responsibility; may be a “working supervisor”, who performs same work as subordinate staff. The role focus is tactical and execution oriented.
- May complete and approve schedules in a timely and efficient manner. Ensures the most efficient utilization of assigned personnel to ensure an optimal workflow.
- Provides technical training and assistance on new equipment or procedures. Assists in ensuring employees are provided with appropriate resources.
- May provide input to employee performance and alert manager to employee performance issues.
- Promotes and role models a culture of service excellence and customer service within their functional area.
- Creates, promotes and maintains collaborative relationships and partnerships with peers and staff throughout the organization using active listening, unbiased and nonjudgmental language, and open communication style.
- Uses effective communication and critical thinking skills during conflict resolution, problem solving, decision-making, coaching and other complex dialogues.
Job Expectations for All Employees:
- Promotes and role models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness.
- Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
- Demonstrates excellent work attendance, reliability and work ethics.
- Attends and actively participates in required meetings and training sessions.
- Complies with established policies, procedures, and codes of conduct at all times.
- Adheres to all health and safety requirements, regulations, policies and procedures.
- Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.
- Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
- Performs a variety of related duties as assigned.