Job duties specific to this position:
- Directs and supervises the daily work of staff, volunteers and contract personnel in the Day Center; supervises paraprofessional caregivers in participant related activities/care activities. May assist Director of Site Operations with organization and facilitation of multidisciplinary team meetings. Determines the number, type of staff, and supervision required to meet the clients’ needs and ensures adequate coverage is in place during hours participants are in the Day Center; selects and orients staff for the Day Centers responsibilities. Establishes and maintains cooperative working relationships among staff. Evaluates participants’ changing needs and makes necessary adjustments with other team members input to ensure that proper care is provided in the Day Center as required; reports acute issues of Day Center participants to clinic personnel.
- Develops an individualized day center plan of care for new enrollees as appropriate. Maintains and updates the plan of care every 6 months, annually, and as needed. May facilitates morning meeting, initial care plan meetings, reassessments and discharge/transfer meetings in absence of Director of Site Operations. Participates in family meetings, nursing home care planning meetings, and clinical case conferences as appropriate.
- Coordinates transportation with transportation director to meet the needs of participants. Is responsible for the inventory and ordering of supplies for Day Center; ensures participants receive necessary personal care supplies, supplements, etc. Participates in daily program activities as needed; maintains a safe, structured environment for participants, staff, volunteers and visitors within the Day Center.
- Collects and submits data required for management and regulatory oversight. Assists in development and annual review of policies and procedures specific to Day Center. Prepares and submits statistical reports required by the Director of Site Operations or other administrative staff.
- Greets potential new enrollees on visit day, provides a tour, and assists with coordination throughout the visit day including arranging for seat assignment for the noon meal, which may include visitors and family.
- Is actively involved in the QAPI Program; assists as requested in data collection and development of action plans to monitor, assess and continually improve care, program outcomes, and customer satisfaction; actively works on task force(s) as requested.
- In collaboration with Education Services, coordinates in-service training for Day Center staff and volunteers; conducts monthly staff meetings to provide and promote productive two-way communication.
- Regularly attends Administration Meeting. Reports on projects, department and policy changes, etc. to promote communication among management team.
- Completes other duties required to meet the goals and objectives of the PACE program.
- Practices safety awareness, reports any possible safety/environment issues appropriately, and adheres to safety policies and procedures.
- Demonstrates adherence to all compliance policies and procedures. Is responsible for promoting and fostering compliance in the workplace.
- Ensures the highest quality of care by performing responsibilities according to the highest professional standards.
- Demonstrates knowledge of PACE/D&TC Emergency Preparedness Plan and can verbalize their role during an event.
Job Expectations as a Manager:
- As a Manager, this position is responsible for the ongoing operations and routine decision making within the function, department or site. Emphasis is on executing strategy and tactics. May provide input on strategic matters.
- Interprets and applies organization policy, ensuring all activities are in compliance.
- Delegates, organizes and coordinates the daily operations of departments within the function, department or site.
- Promotes and role models a culture of service excellence and customer service within their functional area.
- Creates, promotes and maintains collaborative relationships and partnerships with peers throughout the organization.
- Promotes and encourages teamwork among employees and supervisors, and between departments. Communicates ideas and goals clearly and is an effective listener. Ensures that information is effectively communicated and shared throughout the department and organization.
- Provides and encourages effective coaching. Promotes a positive environment of constructive feedback.
- Uses effective communication skills such as active listening, unbiased and nonjudgmental language, and an open communication style.
- Uses critical thinking and effective communication skills during conflict resolution, problem solving, decision making, coaching and other complex dialogues.
- Keeps current in his/her area of specialization and in emerging and best practices.
- Fosters process improvements for greater operating efficiency and resident/customer service. Ensures optimal workflow and adequate resources.
- Actively leads or participates in meetings, teams and task forces as requested.
- Ensures adequate skills, training and development among staff.
- Manages and supervises assigned personnel, including performance management, scheduling, and orientation. With the Director and Human Resources guidance, makes or approves recommendations on employee hires, transfers, promotions, salary changes, disciplinary actions, terminations and similar actions. In conjunction with HR, resolves grievances and other personnel problems in a fair, timely and consistent manner.
- May have input to or recommendations for operating budgets.
Job expectations for all Loretto employees:
- Promotes and role-models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness.
- Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
- Demonstrates excellent work attendance, reliability and work ethics.
- Attends and actively participates in required meetings and training sessions.
- Complies with established policies, procedures, and codes of conduct at all times.
- Adheres to all health and safety requirements, regulations, policies and procedures.
- Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.
- Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
- Performs a variety of related duties as assigned.