The Food and Beverage Supervisor leads the dining room service to provide a high level of hospitality, service and satisfaction for residents and guests of the community. Supervises and trains dining room staff to ensure the cleanliness and organization of the dining room, and alsoa high quality in appearance, cleanliness, and service from the staff. Orders meals and beverages. Completes staff schedules and payroll; ensure dining staff coverage.

Job Duties Specific to This Position:

• Consistently provides an enjoyable dining experience and ambiance for residents and guests through exceptional service.
• Supervises the dining room staff to help ensure proper service. Acts as a role model and coaches team members to provide consistent execution & exemplary customer service.
• Monitors the appearance, cleanliness and safety of food preparation, storage and dish room areas, equipment and fixtures. Ensures foods are prepared served and stored according to code. Applies HACCP standards to minimize or eliminate food safety hazards. Corrects or reports deficiencies and maintenance concerns.
• Plans and reviews the daily and weekly menu to determine and order items
• Places all food and paper orders with vendors, maintaining professional relationships
• Maintains par levels for inventory and supplies on hand.
• Ensures equipment and supplies are available, labeled and in good working order. Takes appropriate actions to remediate deficiencies.
• Prepares daily food production sheets.
• Daily, weekly and monthly kitchen cleaning duties for staff
• Receives and resolves complaints concerning food and service using patience, active listening, and positive communication.
• Manages financial transactions including happy hour, employee meals, vouchers, cash transactions and billing.
• Serves as a liaison between the dining room and kitchen staff, and promotes a collaborative team environment.
• Pays meticulous attention to detail relating to the appearance, neatness, cleanliness, layout, organization and safety of the dining room areas, equipment and fixtures.
• Completes daily inspections and weekly audits to ensure all side work is accomplished. Ensures cleaning and maintenance of equipment and storage areas is completed according to schedule or as needed.
• Directs pre-meal meetings with dining room staff and/or relays information and policy changes regularly.
• Makes suggestions about improvements in dining room service procedures and layout.
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper shakers, sugar caddies and linen. Ensures items are properly cleaned, stored, accounted for and replaced as needed.
• Helps in updating and refining policy and procedure manuals for service staff to improve operations and quality of service.
• Confirms that all dining room open and closing procedures have been completed and that the dining room and kitchen are secured at the end of each day.
• Ensures that local and state laws and the dining policies and procedures for the service of food, beverage and alcohol are consistently adhered to and understood.
• Ensures that special diets are followed and special utensils are provided when needed.
• Reports any issues or concerns about residents to nursing staff
• Actively supports and participates in Quality Assurance Performance Improvement (QAPI) activities.
• Assists with special events, celebrations and projects.
• Performs other appropriate assignments and projects as required by management.
• Works every other weekend, holidays and special events as assigned.
• Monday-Friday schedule, days may vary based on staffing and special events

•  
• Associates degree
• 2-4 years’ experience in food service.
• Prior supervisory experience preferred.
• Knowledge of pertinent state/federal health and sanitation regulations.
• Competent in food service and delivery (portioning, presentation, temperature, etc.).
• ServeSafe certification preferred.
• Customer service: Ability to interact with customers in a friendly and courteous manner and deliver an enjoyable dining experience that exceeds their expectations. Ability to provide consistent execution and exemplary service. Coaches other staff members to do the same.
• Attention to detail: Ability to monitor many elements simultaneously and adjust priorities for food standards, presentation, safety, service, and speed as needed. Completes tasks thoroughly.
• Management: Ability to be a leader in the back and front of house, keep the team motivated, encourage timely service and resolve conflicts.
• Problem solving skills: Ability to respond quickly, calmly and appropriately to employee conflict, irate residents, and other sudden issues or problems.
• Communication skills: Accurately and easily communicates standards to staff, gives direction and speaks clearly with customers from diverse backgrounds who may have physical, sensory and cognitive impairments.
• Outstanding interpersonal skills.
• Computer skills in MS Office and related software programs. An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

PHYSICAL REQUIREMENTS

Walking/standing 80%

Sitting 20%

Lifting 20% (50 lbs.)

Pushing/pulling 30%

• Pay Range $22 - $23 / hour
• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Free Loretto Health Clinic Visits
• Generous Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!