Now Hiring at Loretto’s Sedgwick Heights Assisted Living!

The Home Health Aides Manager at Sedgwick Heights (1100 James St, Syracuse, NY 13203) is responsible for ensuring safe, effective, and efficient care is delivered by the Home Health Aides.

The manager provides leadership and support to staff providing clinical services. Observes, plans, implements, and evaluates the effectiveness of resident care delivery.

Assures adherence to corporate policies, procedures, and all regulatory guidelines for all CHHA (Certified Home Health Aide) staff.

Provides guidance and support to the CHHA staff, including orientation, training, competencies, and supervision.

Manages follow-up for after-hours calls from residents, families, staff, and others as needed. 

Weekdays: 3:30pm – 12:00am or 4:00pm – 12:30am

Weekends: 2:00pm – 10:30pm

Requires Working Every Other Weekend, Saturday & Sunday 

Pay Range: $29.05 - $30.28 per hour

NY State Certified Home Health Aide Certification Required

LPN License Preferred

• Oversees and is responsible for the home health aide staff and scheduling. Ensures resident care needs are met with high-quality care.
• Manages staff: interviews, hires, orients, evaluates, educates, and counsels home health aide staff.
• Ensures accurate and timely completion of CHHA documentation in relation to DOH guidelines.
• Completes a written performance evaluation of staff supervised: at the end of the three-month probationary period; and once per year on or within four weeks of the staff member’s anniversary date. The evaluation includes an assessment and an observed demonstration of the delivery of care.
• Responsible for decision-making and problem-solving in regard to home health aide concerns and issues.
• Responsible for decision-making and problem-solving in regard to resident and/or family concerns and issues.
• Interprets and applies policies, procedures, regulations, and the Union Contract in all instances
• Works with the Clinical Care Manager, Human Resources, and Union representative in situations requiring discipline, suspensions, and terminations
• Exercises sound judgment based upon acquired knowledge, resident need, staff need, and program service scope. Is self-directed in daily routines in support of program objectives
• Effectively communicates and collaborates with the Care Management team
• Guides and provides leadership to the scheduling department during challenges as needed
• Must ensure confidentiality of information at all times.
• Ensures employee follows established safety guidelines.
• Attends and runs staff and in-service meetings as required.
• Includes on-call and other duties as assigned.

Job Duties as a Manager

• As a Manager, this position is responsible for the ongoing operations and routine decision-making within the function, department, or site. Emphasis is on executing strategy and tactics. May provide input on strategic matters.
• Interprets and applies organization policy, ensuring all activities are in compliance.
• Delegates, organizes, and coordinates the daily operations of departments within the function, department or site.
• Promotes and role models a culture of service excellence and customer service within their functional area.
• Creates, promotes, and maintains collaborative relationships and partnerships with peers throughout the organization.
• Promotes and encourages teamwork among employees and supervisors, and between departments. Communicates ideas and goals clearly and is an effective listener. Ensures that information is effectively communicated and shared throughout the department and organization.
• Provides and encourages effective coaching. Promotes a positive environment of constructive feedback.
• Uses effective communication skills, such as active listening, unbiased and nonjudgmental language, and open communication style with all staff.
• Uses effective communication and critical thinking skills during conflict resolution, problem solving, decision making, coaching, and other complex dialogues.
• Keeps current in his/her area of specialization and in emerging and best practices.
• Fosters process improvements for greater operating efficiency and resident/customer service. Ensures optimal workflow and adequate resources.
• Actively leads or participates in meetings, teams, and task forces as requested.
• Ensures adequate skills, training, and development among staff.
• Manages and supervises assigned personnel, including performance management, scheduling, and orientation. With the Director and Human Resources guidance, makes or approves recommendations on employee hires, transfers, promotions, salary changes, disciplinary actions, terminations, and similar actions. In conjunction with HR, resolves grievances and other personnel problems in a fair, timely, and consistent manner.
• May have input to or recommendations for operating budgets.

• NYS Certified Home Health Aide Certification Required
• LPN preferred, but may be waived based on experience.
• Two years of patient care experience required.
• 1-2 years of previous experience in supervision, mentoring, or training preferred.
• Excellent communication skills, including good telephone etiquette.
• Strong leadership, time management, and interpersonal skills.
• Strong organizational skills with attention to detail.
• Demonstrates motivation and initiative in creative problem-solving.
• Proficient in MS Office, including Word and Excel, and able to learn new software rapidly.

• Pay Range $29.05 - $30.28 / hour
• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Free Loretto Health Clinic Visits
• Generous Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!