The Director of Patient Services of the Licensed Home Health Care Agency has the responsibility to plan, organize, direct, coordinate, supervise, and evaluate the services and activities provided by the Loretto Geriatric Center Licensed Agency. He/she has the responsibility for administrative, quality improvement, clinical, and financial operations of the agency necessary to assure a safe, effective and efficient program.

 Job duties specific to this position:

Administrative

• Participates in general agency strategic planning and development of related business
• Participates in the development of the department’s
• Oversees agency staff per staffing matrix to ensure appropriate staffing levels and compliance with employment regulations in conjunction with the Director of Internal Home Care Operations.
• Works in collaboration with the Director of Internal Home Care Operations to assures the development, revision and implementation of program administrative and clinical policies and procedures.
• Assures the quality and safe delivery of home health care
• Ensures compliance of the home health care service agency with all Loretto, Federal, State, PACE, and local statues, rules, and regulations.
• Reports any activity that is suspect in the areas of regulatory compliance to the Director of Internal Home Operations.
• Manages the Mentorship Program.
• Consults with and advises other supervisory staff regarding staff functions, standards, qualifications, union issues, compensation, and other personnel policies.
• Maintains an ongoing, constructive and effective interaction with all Loretto, PACE, contract agencies, provider groups, and other home care agencies to ensure regulatory compliance and quality services.
• Ensures investigation and resolution of complaints from clients, families, physicians, contractors, DOH, and employees.
• Provides oversight, consultation and recommendation to marketing
• Completes annual written evaluation of the
• Works closely with NYS Department of Health surveyors during
• Develops corrective action plans to address any identified areas of deficiency in conjunction with Director of Internal Home Care Operations.
• Participates with quality assurance program and serves on Program Standards.
• Takes Home Care on call on a rotating basis.

Participant Care and Service Delivery

• Provides oversight of clinical services provided by all professional and paraprofessional
• Supervises nursing practice to assure safe, effective and efficient home care services by
• Responsible for direction and supervision of all patient care services and other health care activities of the agency.
• Assures coordination of service delivery between Loretto Agency staff and PACE CNY, Loretto Enriched Living Programs, and other contractors.

Staff Supervision and Development

• Assures a planned orientation, supervision, reorientation, competency testing and ongoing staff education occurs with professional and paraprofessional staff.
• Ensures staff education effectively develops and maintains competence to meet the needs of the home care population.
• Provides an ongoing account of current clinical practices as it relates to established policies and procedures, standards of care and applicable regulatory guidelines.
• Supervises all activities relevant to professional and paraprofessional services

Performance Improvement / Quality Assurance

• Works closely with Home Care Supervisors Managers in performing performance improvement and regulatory monitoring of agency activities.
• Along with the Director of Internal Home Care Operations recommends corrective action plans and performs follow-up to validate improvement.
• Ensures compliance with all Federal, State, and local regulations governing the
• Demonstrates adherence to all compliance policies and Is responsible for promoting and fostering compliance in the workplace.
• Ensures the highest quality of care by performing responsibilities according to the highest professional standards.
• Demonstrates knowledge of PACE/D&TC Emergency Preparedness Plan and can verbalize their role during an event.

Job expectations as a Director:

• • As a Director, this individual has full responsibility for an organization-wide function or
  • Recognized as the in-house expert or lead person for their function or site. Develops and executes strategy, policy and tactics for the site or Keeps current in his/her area of specialization, applicable regulations and in management trends.
  • Demonstrates effective leadership skills of delegation, organization, and coordination in managing the daily operations of their function or site, including performance management, scheduling, orientation, and training. In partnership with Human Resources, makes or approves recommendations on employee hires, transfers, promotions, salary changes, disciplinary actions, terminations, and similar actions. Resolves grievances and other personnel problems in a fair, timely and consistent manner, also in partnership with HR.
  • Promotes and encourages teamwork among employees and managers, and between departments. Communicates ideas and goals clearly and is an effective listener. Ensures that information is efficiently communicated and shared throughout the function and organization. Fosters constructive feedback and effective coaching.
  • Complies with appropriate internal and external standards and processes related to their
  • Develops and utilizes performance metrics or process improvements to continually assess and improve quality and operating efficiency, as well as resident/customer service.
  • Develops, recommends, monitors and manages operating budgets to optimize financial
  • Promotes and role models a culture of service excellence and customer service within their functional area.
  • Creates, promotes and maintains collaborative relationships and partnerships with peers and staff throughout the organization using active listening, unbiased and nonjudgmental language, and open communication style.
  • Uses effective communication and critical thinking skills during conflict resolution, problem solving, decision making, coaching and other complex dialogues.
  • Facilitates and promotes employee growth and
  • Leads or participates in meetings, improvement projects and task forces as appropriate.

Job expectations for all Loretto employees:

• Promotes and role-models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and Treats people with dignity, professionalism and kindness.
• Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
• Demonstrates excellent work attendance, reliability and work
• Attends and actively participates in required meetings and training
• Complies with established policies, procedures, and codes of conduct at all
• Adheres to all health and safety requirements, regulations, policies and
• Practices and teaches safety Identifies and reports or corrects any possible safety or environmental issues.
• Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
• Performs a variety of related duties as

• Graduate of an approved professional registered nursing school.
• Current NYS RN license in good standing.
• BSN preferred or minimum two years of community health nursing supervisory experience.
• Ability to function with minimal supervision.
• Valid NYS driver’s license and reliable transportation.
• Strong communication, interpersonal, and leadership skills.
• Knowledge of home care regulations and compliance requirements.
• Maintains CPR certification.
• Proficient in MS Office and ability to learn new software.

Physical Requirements

Walking 35%

Standing 20%

Sitting 40%

Lifting 5% (up to 25 lbs.)

The above statements describe the general nature of the position and are not an exhaustive list. Loretto reserves the right to modify duties as needed.

• Pay range: $100,000 - $115,000 annually, based on experience
• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Free Loretto Health Clinic Visits
• Generous Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!