The Manager of Support Services is responsible for the housekeeping and maintenance programs at the Nottingham RHCF (Rehabilitation Health Care Facility).  The Manager provides guidance, support and leadership to ensure that attractive, orderly, safe, sanitary and efficient operational goals are met. The Manager supervises staff, ensuring compliance with operating policies and all governing regulations.  Also collaborates with other departments and management staff while providing exceptional customer service in support of Loretto’s mission.

Job Duties Specific to This Position:   

• Manages multi-disciplinary teams of staff for maintenance and housekeeping functions in a union environment.
• Manages and inspects the condition of all resident living spaces and common areas, ensuring compliance with all health and sanitation standards and regulations to achieve a high level of cleanliness and resident satisfaction.
• Collaborates with other departments to ensure efficient service and positive outcomes in all areas.
• Ensures rooms are prepared for new occupancy to the highest standards in a timely manner.
• Maintains a working knowledge of applicable laws, regulations, policies and procedures in order to ensure compliance in a manner that reflects honest, ethical and professional behavior. Ensures that policies are maintained, updated, communicated, understood and consistently adhered to.
• Monitors resident environment for safety, cleanliness and comfort. Addresses all concerns or takes appropriate action.
• Monitors facility conditions for compliance to building codes and DOH regulations. Takes appropriate actions to correct conditions.
• Monitors and maintains a survey-ready facility.
• Takes a lead role in Disaster Training and staff preparation/education in conjunction with the facility Administrator.
• Ensures all LSC (Life Safety Code) requirements are met and monitored as needed.
• Leads, monitors and actively participates in routine quality assurance and quality assurance performance improvement activities.
• Audits and inspects service locations, storage areas and equipment as needed. Corrects or takes action on problems or issues.     
• Ensures adequate supplies are maintained in inventory. Keeps accurate records of purchase orders and receipts.
• Provides input for annual budget projections as required.
• Monitors departmental budget lines. Initiates remedial action as appropriate.
• Monitors use and maintenance of Loretto equipment to ensure maximum life. Establishes a preventive maintenance program and schedule for facility equipment, systems and fixtures.  Manages the preventative maintenance program ensuring that equipment is in good working condition. Notifies Senior Director of capital needs. 
• Keeps organized records and documentation for supplies, equipment, and services.
• May monitor and manage payroll budget, addressing issues appropriately.
• Is available to take call and respond to emergencies 24/7.

Job Duties as a Manager

• As a Manager, this position is responsible for the ongoing operations and routine decision making within the function, department or site. Emphasis is on executing strategy and tactics. May provide input on strategic matters.
• Interprets and applies organization policy, ensuring all activities are in compliance.
• Delegates, organizes and coordinates the daily operations of departments within the function, department or site.
• Promotes and role models a culture of service excellence and customer service within their functional area.
• Creates, promotes and maintains collaborative relationships and partnerships with peers throughout the organization.
• Promotes and encourages teamwork among employees and supervisors, and between departments. Communicates ideas and goals clearly and is an effective listener. Ensures that information is effectively communicated and shared throughout the department and organization.
• Provides and encourages effective coaching. Promotes a positive environment of constructive feedback.
• Uses effective communication skills such as active listening, unbiased and nonjudgmental language, and an open communication style.
• Uses critical thinking and effective communication skills during conflict resolution, problem solving, decision making, coaching and other complex dialogues
• Keeps current in his/her area of specialization and in emerging and best practices.
• Fosters process improvements for greater operating efficiency and resident/customer service. Ensures optimal workflow and adequate resources.
• Actively leads or participates in meetings, teams and task forces as requested.
• Ensures adequate skills, training and development among staff.
• Manages and supervises assigned personnel, including performance management, scheduling, and orientation. With the Director and Human Resources guidance, makes or approves recommendations on employee hires, transfers, promotions, salary changes, disciplinary actions, terminations and similar actions. In conjunction with HR, resolves grievances and other personnel problems in a fair, timely and consistent manner.
• May have input to or recommendations for operating budgets.

Job Expectations for All Employees:

• Promotes and role models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness.
• Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
• Demonstrates excellent work attendance, reliability and work ethics.
• Attends and actively participates in required meetings and training sessions.
• Complies with established policies, procedures, and codes of conduct at all times.
• Adheres to all health and safety requirements, regulations, policies and procedures.
• Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.
• Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
• Performs a variety of related duties as assigned.

• QUALIFICATIONS

  • High School diploma required. Associates degree preferred.
  • Minimum 5 years’ management experience in a related function, preferably in a union environment.
  • Outstanding customer service focus.
  • Highly organized and detail oriented.
  • Outstanding interpersonal and communication skills including the ability to communicate effectively with clients, residents, and families from diverse backgrounds who may have physical, sensory and mental impairments.
  • Able to lead, guide and motivate others.
  • Ability to build a collaborative, multidisciplinary team.
  • Knowledge of electronic work request systems.
  • Proficient in MS Office (Word, Excel, Outlook) and able to learn new applications quickly.

   

  An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

   

  Physical Requirements   

  Walking/standing         80%

  Sitting                          10%

  Lifting                          10%

                                                       

  The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Loretto reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

• Pay range: $62,400 - $67,000 annually, based on experience
• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Free Loretto Health Clinic Visits
• Generous Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!