Responsible for supervising and leading the scheduling staff to ensure adequate and safe staffing within the confines of established staffing patterns and the Union contract; Responsible for supporting the Manager of Scheduling and assisting with scheduling staff supervision, instruction, and progressive disciplining as defined by the Union contract.

• Exercises sound judgment based upon acquired knowledge, participant need, staff need, and program service scope. Must possess ability to self-direct daily routines in support of program objectives, works cooperatively with others, and communicate effectively.
• Cooperates with leadership staff in implementing planned changes and activities to improve participant care or overall functioning of the PACE program.
• In conjunction with the Manager of Scheduling, Ensures all new scheduling employees have attended Corporate Orientation, and completed all appropriate site orientations. Records to be submitted to Scheduling Manager and/or Director of Internal Home Care Operations (DIHCO) as appropriate.
• Assists Manager of Scheduling and DIHCO in educating, counseling and ensuring staff compliance with policies and procedures. Discusses issues with Manager/DIHCO when recommending disciplinary action.
• Must ensure confidentiality of information at all times.
• Ensures all PACE, Home Care, and HR policies and procedures are followed by all employees.
• Ensures employee follows established safety guidelines.
• Meets weekly, minimally, with the Manager of Scheduling and DIHCO.
• Attends staff and in-service meetings as required.
• Assists in supervision of daily staffing routines in support of PACE program objectives.
• Assists Scheduling Supervisor in distributing and monitoring of vacation time, within union contract constraints.
• Assists in the oversight of weekly schedules.
• Represent Scheduling as requested by Scheduling Supervisor at various meetings.
• Assist with the orientation process of new scheduling staff.
• Provides scheduling and scheduling on-call coverage as needed.
• Support for daily operation of scheduling department
• Create and maintain the 4-week for the scheduling department
• Create, distribute, and collect the scheduling availability calendars
• Supervise the scheduling staffing levels and troubleshooting filling open shifts
• Oversee completion of daily and weekly tasks for scheduling department
• Take calls from other PACE staff regarding scheduling concerns/questions
• Participate in scheduling huddles when hosted
• Maintenance of Scheduling EMR including scheduling event maintenance, PRN maintenance, etc.
• Supervisor, instruct, educate, and counsel scheduling staff as necessary
• Grievance investigation as determined by the Manager of Scheduling and/or DIHCO
• Incident report investigation as determined by the Manager of Scheduling and/or DIHCO
• Scheduling of make up weekends for union staff as necessary
• Tracking of Per Diem union staff requirements
• Troubleshooting Scheduling department issues.
• Assisting with coverage for the Scheduling Manager when appropriate
• Reviewing call logs from answering service and auditing of call logs
• Receiving and reviewing the previous day(s) inbound and outbound call reports
• Staffing support for the Scheduling Department
• Interviewing for open scheduling positions as necessary
• Liaison between scheduling, Director of Patient Services, Home Care Managers, Payroll, and Human Resources
• Coordination with Day Center Managers for coverage, PTO, etc.
• On Call requirement of every other week in collaboration with the Manager of Scheduling to support the Scheduling Department during non-business hours

Job expectations as a Supervisor:

• Coordinates the work of an assigned group of employees. Communicates work instructions, distributes and monitors work.
• Acts as the primary contact for routine issues in their area of responsibility; may be a “working supervisor”, who performs same work as subordinate staff. The role focus is tactical and execution oriented.
• May complete and approve schedules in a timely and efficient manner. Ensures the most efficient utilization of assigned personnel to ensure an optimal workflow.
• Provides technical training and assistance on new equipment or procedures. Assists in ensuring employees are provided with appropriate resources.
• May provide input to employee performance and alert manager to employee performance issues.
• Promotes and role models a culture of service excellence and customer service within their functional area.
• Creates, promotes and maintains collaborative relationships and partnerships with peers and staff throughout the organization using active listening, unbiased and nonjudgmental language, and open communication style.
• Uses effective communication and critical thinking skills during conflict resolution, problem solving, decision-making, coaching and other complex dialogues.

Job expectations as a Supervisor:

• Coordinates the work of an assigned group of employees. Communicates work instructions, distributes and monitors work.
• Acts as the primary contact for routine issues in their area of responsibility; may be a “working supervisor”, who performs same work as subordinate staff. The role focus is tactical and execution oriented.
• May complete and approve schedules in a timely and efficient manner. Ensures the most efficient utilization of assigned personnel to ensure an optimal workflow.
• Provides technical training and assistance on new equipment or procedures. Assists in ensuring employees are provided with appropriate resources.
• May provide input to employee performance and alert manager to employee performance issues.
• Promotes and role models a culture of service excellence and customer service within their functional area.
• Creates, promotes and maintains collaborative relationships and partnerships with peers and staff throughout the organization using active listening, unbiased and nonjudgmental language, and open communication style.
• Uses effective communication and critical thinking skills during conflict resolution, problem solving, decision making, coaching and other complex dialogues.

• Two years prior experience with computerized scheduling system preferred.
• 1-2 years previous experience in supervision, mentoring or training preferred.
• Associate’s Degree or LPN license required.
• Excellent communication skills including good telephone etiquette.
• Strong leadership, time management, and interpersonal skills.
• Strong organizational skills with attention to detail.
• Demonstrates motivation and initiative in creative problem solving.
• Proficient in MS Office, including Word and Excel, and able to learn new software rapidly.

• Pay range is $25 - $27/hour, based on experience
• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Free Loretto Health Clinic Visits
• Generous Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!